kbajee Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data kbajee collects, how it is used, and the steps we take to keep your information safe and secure.
Our Commitment to Your Privacy
kbajee ("we", "us", "our") is committed to protecting the privacy and security of all personal information entrusted to us by players using the kbajee platform. This Privacy Policy ("Policy") sets out in clear, plain English how we collect, process, store, and protect your personal data when you register an account, make deposits, place bets, access games, or interact with our support team.
By creating a kbajee account or continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the kbajee platform and should contact support to close your account.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming guidelines, both of which form part of your overall agreement with kbajee. We reserve the right to update this Policy at any time; material changes will be reflected by updating the "Last Updated" date above.
Six Things You Should Know About kbajee and Your Data
All data transmitted between your device and kbajee is protected by industry-standard SSL/TLS encryption.
kbajee does not sell, rent, or trade your personal data to third-party marketing companies. Ever.
We tell you exactly what we collect, why we collect it, and who may access it â no hidden data practices.
You may request deletion of your personal data at any time, subject to our legal retention obligations.
Identity verification data is used exclusively for KYC, AML compliance, and withdrawal processing.
You can unsubscribe from marketing communications at any time without affecting your account access.
Personal Data We Collect
kbajee collects personal data through several channels â directly from you when you register or interact with the platform, automatically through your device and browser, and from trusted third-party partners where permitted. The categories of data we collect include:
Full legal name, date of birth, gender, and national ID or passport number collected during registration and KYC verification.
Email address, mobile phone number (including bKash/Nagad-registered number), and residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions).
Payment method details (bKash wallet number, Nagad number, Rocket number, Upay details, bank account references), deposit amounts in BDT (ā§ŗ), withdrawal history, and transaction records.
Game history, bet amounts and outcomes, session durations, responsible gaming tool usage, and bonus redemption records.
IP address, device type and model, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session logs.
Pages visited, features used, referral source, click paths, and session behaviour data collected via cookies and similar tracking technologies.
kbajee does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations (e.g., self-exclusion records). If you voluntarily disclose such information to our support team, it will be treated with the highest level of confidentiality.
How kbajee Uses Your Personal Data
We use the personal data we collect for the following lawful purposes:
- Account Management: To create, verify, and maintain your kbajee account, process your registration, and authenticate your identity at login.
- Payment Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks, and to maintain accurate financial records.
- KYC and AML Compliance: To verify your identity, confirm your age (21+ policy), and fulfil our anti-money laundering obligations by reviewing transaction patterns and document submissions.
- Game Delivery: To deliver casino games, sports betting markets, crash games, and slot titles sourced from providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance via email and live chat.
- Responsible Gaming: To monitor your activity for signs of problem gambling behaviour and to action self-exclusion requests, deposit limits, and cooling-off periods as requested.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct.
- Marketing and Promotions: With your consent, to send you promotional offers, bonus notifications, and updates about new games or features by email or SMS. You may opt out at any time.
- Platform Improvement: To analyse aggregated usage data, improve site performance, personalise game recommendations, and develop new features for the kbajee platform.
When and With Whom We Share Your Data
Transaction data is shared with your chosen payment provider solely to process deposits and withdrawals. kbajee does not store full payment credentials; tokenised references are used for reconciliation purposes. Each payment partner operates under its own privacy and security policies.
Your account ID and game session data are shared with game software providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi) to the minimum extent necessary to deliver and record game sessions. These providers are contractually bound to process data only for the purposes of game delivery and fair-play auditing.
kbajee will disclose personal data to law enforcement or regulatory bodies where required by applicable law, court order, or government authority. Such disclosures are made only to the extent legally required and, where possible, you will be notified in advance unless doing so would be unlawful or compromise an investigation.
We engage carefully vetted third-party service providers for hosting, IT infrastructure, customer support platforms, email delivery, and analytics. These providers act as data processors under contract and are strictly prohibited from using your data for any purpose other than delivering services to kbajee.
kbajee will never sell, rent, lease, or trade your personal data to third-party marketers, data brokers, or advertising networks. We will never share your data with unauthorised parties, use it to profile you for non-gaming purposes, or transfer it to parties outside the scope of service delivery without your explicit consent.
How kbajee Protects Your Personal Information
All data stored by kbajee is protected using AES-256 encryption at rest and TLS 1.3 in transit. Our servers are access-controlled with multi-factor authentication, and we conduct regular security audits and penetration testing. In the event of a data breach that may affect your rights, kbajee will notify affected users promptly and take immediate remediation steps.
Your Data Rights and How to Exercise Them
As a kbajee player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 days.
- Right of Access: You may request a copy of all personal data kbajee holds about you, including your account details, transaction history, and communication records.
- Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected promptly.
- Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data. Note that we are legally required to retain certain transaction and identity records for compliance purposes; these will be retained for the legally required period and then securely deleted.
- Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute is being investigated.
- Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
- Right to Object to Marketing: You may opt out of receiving marketing communications from kbajee at any time by contacting support or using the unsubscribe link in any marketing email.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Cookies and Tracking Technologies
kbajee uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, to analyse how the site is used, and to improve your overall experience. The types of cookies we use include:
Strictly Necessary Cookies â required for the platform to operate (session management, authentication, security). These cannot be disabled.
Functional Cookies â remember your preferences such as language settings and last-played games to provide a more personalised experience.
Analytics Cookies â collect aggregated, anonymised data about how players navigate the site so that we can improve platform performance and game discovery.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect some platform features. kbajee does not use cookies to serve third-party advertising.
Data Retention
kbajee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The general retention periods applied are as follows: active account data is retained for the duration of your account plus 5 years after closure; financial transaction records are retained for a minimum of 5 years in compliance with applicable financial regulations; KYC identity documents are retained for 5 years after account closure; and marketing preferences are retained until you opt out or request erasure.
Once the applicable retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request early erasure of your account, kbajee will action this request subject to any overriding legal retention obligations.
Contact Us About This Privacy Policy
If you have any questions, concerns, or complaints about how kbajee handles your personal data, or if you wish to exercise any of your data rights, please contact our Data Protection team directly. All privacy-related correspondence is handled confidentially and with priority.
Contact: [email protected] â please use the subject line "Privacy Enquiry" or "Data Rights Request" to ensure your message is routed to the correct team. We aim to respond to all privacy-related requests within 5 business days during Bangladesh Standard Time (BST, UTC+6) business hours.
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